1. Introduction

Clad To Help Ltd (“we”, “us”, “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit www.cladtohelp.co.uk and its subdomains (the “Site”) without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see cookies section below for detailed information). If you do submit personal information by completing a web form, for example, you can be assured that we will use your personal information only to support your relationship with Clad To Help Ltd. We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our website. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

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2. Cookies

We may collect non-personally identifying information about your visit to the Site based on your browsing activities by using Cookies on our Site. Further general information about cookies can be found at www.allaboutcookies.org.

The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

The Cookies we use help us to better manage and develop our Site; help us to provide you with a more enjoyable, customised service and experience in the future; help us develop and deliver better products and services tailored to your individual interests and needs; help us monitor and analyse the performance of the Site; and help us to ensure our platform is safe and secure to use.

Essential cookies:

Our company is hosted on the Wix.com platform. The following essential cookies are used by Wix on the Site for the following purposes and durations:

• XSRF-TOKEN – Used for security reasons – session duration

• hs – Used for security reasons – session duration

• svSession – Used in connection with user login – 2 years

• SSR-caching – Used to indicate the system from which the site was rendered – 1 minute

• _wixCIDX – Used for system monitoring/debugging – 3 months

• _wix_browser_sess – Used for system monitoring/debugging – session duration

• consent-policy – Used for cookie banner parameters – 12 months

• smSession – Used to identify logged in site members – session duration

• TS* - Used for security and anti-fraud reasons – session duration

• bSession – Used for system effectiveness measurement – 30 minutes

• fedops.logger.sessionld – Used for stability/effectiveness measurement – 12 months

Analytics cookies:

The Site uses Google Analytics to analyse detailed statistics about how users interact with the Site including traffic, average time on site, geographic location of visitors and other useful metrics. More information about how Google Analytics collects and processes data can be found on the external website: “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/)

To opt out of being tracked by Google Analytics across all websites, visit this link: 

http://tools.google.com/dlpage/gaoptout.

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3. Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, or when you respond to communications from us. The type of personal information we may collect could include, for example, your name and postal address, telephone number, email address, and other information collected on registration forms. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you. There is an optional Site membership which can be signed up to via the blog page. At present, this function is only used to enable Site users to make comments on our blog posts, however it should be noted that membership sign-up requires certain details to be submitted to us.

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4. How will we use your information?

We may use your information for a number of purposes which includes: dealing with initial queries you send us relating to you or your building; processing your orders and managing and administering your account; delivering any services, products or information requested by you; business development and marketing; responding to complaints or account enquiries; administering debt recoveries. We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as email and the internet (subject to any preferences expressed by you) and we may also contact you for market research. If you have consented to receive details of products, services and events you can contact us at any time to have your details removed from lists used by us for any or all of those purposes, to update your information or to otherwise tell us how you would like to receive information about our products and services. To update your marketing preferences please email scott@cladtohelp.co.uk and tell us what you want us to do.

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5. When will we disclose your information to others?

We may only disclose information about you and contact details (i) within our own organisation for the purposes and subject always to the terms of this Privacy Policy Statement; (ii) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy. Please note that Clad To Help Ltd does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand. Clad To Help Ltd may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

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6. Social media, blogs, reviews

Any comments you make on our blog posts directly on the blog section of the Site will be visible to all other members of that service and the public at large and will be associated with your username. Any social media posts or comments you send to us (on the Clad To Help Ltd Facebook / Twitter pages, for example) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public. Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

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7. How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place. In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us, subject to an individual’s right to unsubscribe or be forgotten at any time. In the context of our services, a reasonable period of time will be considered to be 12 months following practical completion of any cladding or fire safety remediation works to your building. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

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8. Access to your Information

You can write to us at any time to access, correct, amend or delete details of the personal information we may hold about you. Please contact scott@cladtohelp.co.uk We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data). We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

 

9. Information Security

Clad To Help Ltd recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We also store data locally on our company’s computers, laptops and devices, backed up by cloud based storage such as OneDrive. Our email service is provided by Gmail (fronted by the @cladtohelp.co.uk domain) and emails which can include your data are stored securely on Gmail’s servers. Please be aware that communications over the internet such as emails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Clad To Help Ltd cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

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10. Privacy Support

Clad To Help Ltd reserves the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. We advise you to review our Privacy Policy frequently. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.

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11. Monitoring and or recording of all your Communications

Monitoring or recording of your emails, chat messages, telephone calls, online telephone or video conferencing, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of Clad To Help Ltd website, to ensure effective systems operation and in order to prevent or detect crime.

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​Last updated 21/03/2021